Privacy Policy
Last updated: 2026
1. Overview
New Moon Electronics & Accessories ("we", "our", "us") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
2. Information We Collect
- Order information: name, phone number, delivery address, order details — needed to fulfil and deliver your order.
- Payment information: processed securely by our payment partners. We do not store full card numbers on our servers.
- Communication data: messages exchanged via WhatsApp, email, or phone support.
- Usage data: basic analytics (pages visited, device type) to improve our website.
3. How We Use Your Information
- To process orders, arrange delivery, and provide tracking updates
- To respond to customer support enquiries
- To improve our products, website, and services
- To send order-related notifications (we do not send spam)
4. Data Sharing
We do not sell your personal data. We share information only with:
- Delivery/courier partners — address and phone number, solely to deliver your order
- Payment processors — to complete transactions securely
- Authorities — only where required by UAE law
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access.
6. Data Retention
We retain order and customer data only as long as necessary for order fulfilment, accounting, and legal obligations (typically up to 5 years), after which it is securely deleted.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond within 14 days.
8. Cookies
Our website may use basic cookies to improve your browsing experience. You can disable cookies in your browser settings; the website will still function.
9. Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated "Last updated" date.
11. Contact
📞 +971 55 480 4775 · 💬 WhatsApp · 📧 your@email.com